Faber-Castell USA honors no charge nib exchange services for pens that are returned directly, in as-new condition only. If the pen has been used, there will be an exchange service charge applied.
If you are not satisfied with the nib size that you are currently working with and wish to exchange it for a new size, we request that you send the entire pen directly to us. Once the pen is received and assessed, a representative will contact you with an estimate prior to the work taking place. All estimates are provided by phone.
Exchange requests for a nib that is not from the original design and not intended for the pen manufactured by Faber-Castell, will be denied.
If you have additional questions, please contact us here.