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Have a product question - Purchased a product and have a problem - Find out where to buy a product - Special order requests - Pen repair - Refill instructions - Online shopping assistance - Web navigation - Sample requests and more...

Toll Free: 800-311-8684    General Email:

Renée ext. 3037
Consumer Relations Manager
Michelle O. ext. 3003
Consumer Relations Specialist
Exceptional Service Since 1995
Exceptional Service Since 2010
Direct Dial 216-643-4680
Direct Dial 216-643-4669

Explore Faber-Castell Brands and Let Us Know What We Can Assist You With!

Graf von Faber-Castell 

Luxury Writing Instruments & Accessories

Fine Writing 

Elegant & Contemporary Writing Instruments & Accessories

General Writing

Trendy Writing Instruments & Accessories that Compliment the Modern Office or Study

Art & Graphic 

Professional Art Materials of the Absolute Highest Quality

Creative Studio 

Art Products for Students, Aspiring Artists and Mixed Media Makers

Playing & Learning

The absolute BEST Art Products for Children!


A Trendy Twist on Classic Crafts for Teens

Creativity for Kids

Open-ended Craft Kits for Kids & Families