Need Help with Any of the Following Topics?

Have a product question - Purchased a product and have a problem - Find out where to buy a product - Special order requests - Pen repair - Refill instructions - Online shopping assistance - Web navigation - Sample requests and more...


Toll Free: 800-311-8684    General Email: consumer@fabercastell.com

Renée ext. 3037
Consumer Relations Supervisor
Michelle O. ext. 3003
Consumer Relations Specialist
Exceptional Service Since 1995
Exceptional Service Since 2010
Direct Dial 216-643-4680
Direct Dial 216-643-4669
renee@fabercastell.com
michelleo@fabercastell.com


Explore Faber-Castell Brands and Let Us Know What We Can Assist You With!


Graf von Faber-Castell 

Luxury Writing Instruments & Accessories


Design 

Elegant & Contemporary Writing Instruments & Accessories


Art & Graphic 

Professional Art Materials


Creative Studio 

An Affordable Entrance to the Art & Graphic Assortment


Design Memory Craft 

Mixed Media Crafts for Adults - Home of the Gelatos!


CRAFTIVITY 

A Trendy Twist on Classic Crafts for Teens


Premium Children's Art 

The absolute BEST Art Products for Children!


Creativity for Kids 

Open-ended Craft Kits for Kids & Families