Need Help with Any of the Following Topics?

Have a product question - Purchased a product and have a problem - Find out where to buy a product - Special order requests - Pen repair - Refill instructions - Online shopping assistance - Web navigation - Sample requests and more...

Toll Free: 800-311-8684    General Email:

Renée ext. 3037
Consumer Relations Manager
Michelle O. ext. 3003
Consumer Relations Specialist
Exceptional Service Since 1995
Exceptional Service Since 2010
Direct Dial 216-643-4680
Direct Dial 216-643-4669

Explore Faber-Castell Brands and Let Us Know What We Can Assist You With!

Graf von Faber-Castell 

Luxury Writing Instruments & Accessories


Elegant & Contemporary Writing Instruments & Accessories

Art & Graphic 

Professional Art Materials

Creative Studio 

An Affordable Entrance to the Art & Graphic Assortment

Design Memory Craft 

Mixed Media Crafts for Adults - Home of the Gelatos!


A Trendy Twist on Classic Crafts for Teens

Premium Children's Art 

The absolute BEST Art Products for Children!

Creativity for Kids 

Open-ended Craft Kits for Kids & Families